Principles of processing of customer data
This document defines the purpose and scope of processing of customer data in possession of Rahva Raamat AS, as well as confidentiality of data processing.
Who is a customer?
A customer is any person who has entered into a contractual relationship with Rahva Raamat AS.
What is customer data?
Client data is any kind of information Rahva Raamat AS possesses with regard to customers (for instance, customer’s name, personal ID code, contact details, transaction details, etc.).
What is processing of customer data?
Processing of customer data is any kind of operation performed with customer data (including collecting, recording, organizing, saving, amending, disclosing, enabling of access to the data, making of inquiries and issuing excerpts, using, forwarding, cross-using, connecting, closing, erasing and destroying of data).
Who is the processor of customer data?
The processor of customer data is Rahva Raamat AS (registration code 10421903, address: Peterburi tee, 92e, 11415, Tallinn). AS Eesti Post and Itella SmartPOST OÜ are the agents authorized for processing customer data.
Who is a third party?
A third party is a natural or legal person, who is not a customer or a processor of customer data.
Scope of processed customer data
Rahva Raamat AS collects the following customer data:
name and surname / company name;
personal ID code / registration code;
place of residence / place of business;
transaction details (information on purchases made by the customer);
information on habits, preferences and satisfaction of customers (for instance, information on active use of services, the services used, satisfaction of customers with particular services as well as information on customer complaints);
all the information provided by the customer (except for delicate personal data). Rahva Raamat AS also has the right to save and store any instructions issued by the customer using various means of communication (for instance, by telephone or via computer network).
In order to ensure better customer experience in its mobile application, Rahva Raamat AS processes the following customer data:
- access to files is necessary to ensure the option of reading e-books
- access to camera is necessary to use the ISBN-scanner,
- access to wifi is necessary to test the connection,
- access to location information.
Upon the grounds set out in the law Rahva Raamat AS has the right to process customer data not indicated in this Approval.
What is the purpose of the processing of customer data?
Rahva Raamat AS processes customer data in order to:
- perform the contract concluded with the customer;
- protect its violated or contested rights (e.g. forwarding of data to a court);
- better understand expectations of customers, and thereby provide suitable and superior services;
- perform its obligations arising from laws and regulations (e.g. forwarding of data to investigative authorities).
In which cases does Rahva Raamat AS disclose customer data?
Customer data is confidential; it is not disclosed and not made accessible to Third Parties without the customer’s prior consent, except in cases provided by law.
Rahva Raamat AS has concluded with mail service companies and companies providing telephone questioning services contracts on confidential use of the data being forwarded.
How does Rahva Raamat AS use customer data in providing services?
Rahva Raamat AS sends offers to its customers. Rahva Raamat also sends its customers offers carefully selected partners. A partner shall not get hold of customer data, if the customer has not expressed definite interest for the partner’s goods or service.
The customer has the right to contact Rahva Raamat AS at any time to request not to send him/her personal offers.
How to change and request termination of processing of one’s customer data?
The customer has the right to examine his/her customer data (by sending a respective request by email to email@example.com, or by calling (+372) 671 3659). Where the customer data has changed or is incorrect in some other way, the customer shall promptly notify thereof (by sending a respective notification by email to firstname.lastname@example.org, or by calling (+372) 671 3659).
The customer has the right to demand termination of the processing of its data and/or deletion of the collected data, where the respective right is set out in the Personal Data Protection Act or another legal act.
Where to find additional information on the processing of customer data?
If you require a more thorough explanation about processing of your customer data, please call (+372) 671 3659, or send an email to email@example.com. We answer your requests from 09:00 until 17:00 on business days.