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Service Encounters in Tourism, Events and Hospitality

Author: Miriam Firth

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141.19 €Püsikliendile: 134.13 €Last copies

Delivery: 4-8 weeks, latest on 08.06

Description

This book offers insights into the demands made on staff in service encounters in tourism, events and hospitality roles. It hinges upon storied incidents offered by workers about which the reader can reflect and apply theoretical knowledge. Each chapter includes learning objectives, questions and summaries.

Technical information
ISBN 9781845417277
Published: 2020
Language In English
Format Hard cover
Pages 208 pg
Publisher Channel View Publications Ltd
Added: 10.02.2020

141.19 €Last copies

Delivery: 4-8 weeks, latest on 08.06

Category TOP

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