Process Management
Автор
Ernst Ten Heuvelhof
, Roel In 'T Veld
, Hans De Bruijn
* End: pro?t and loss account. On the positive side of the balance are the relations developed and the gains collected, on the negative side there are the losses and the unsolved problems. The speed of the process will increase if the pro?t and loss account shows a positive balance for a critical mass of parties.