Designing Performance Measurement Systems
Autor
Fiorenzo Franceschini
, Maurizio Galetto
, Domenico Maisano
Though Key Performance Indicators (KPIs) may at times seem to be the real driving force behind social systems, economies and organizations, they can also have far-reaching normative effects, which can modify organizational behavior and influence key decisions - even to the point that organizations themselves tend to become what they measure!